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Resources

Below are insights into Customer Building. They document how we might be able to help your business implement prioritized changes. Please send us a note if you have other needs.
First conversations are always exploratory. We listen well.


Hire The Right Consultant book

White Paper

I am a co-author in a 2015 business book - How to Hire the Right Consultant - writing a chapter on Customer Development, on what I now call Customer Building.

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Customer Building Process Diagram

Overview Presentation

Learning and knowledge transfer to improve employee capabilities and retention - are best supported by graphics that enhance retention. Here are basic GAPWORX frameworks.

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