Countless conversations in executive offices and around conference tables in small and large businesses seek to better understand and quickly resolve problems, ultimately to improve performance. Maybe it is sparked with a concerning trend, a customer or employee complaint, or just a little curiosity. I call it a “What If Moment.”
However the process of change starts, it is central to improving employee engagement, targeted business outcomes, and numerous financial metrics.
In a business setting, discovery is the process of gathering relevant facts to increase awareness of existing structural, behavioral and/or market challenges that are or would impede the attainment of a given business goal or objective. Essentially, by increasing awareness a path forward is discovered.
Sometimes business challenges are quickly understood and placed in the rear view mirror. Sometimes the challenges are more complex, or the requisite talents, experiences, and other resources necessary to solve the problem are not available given the volume of routine business activities. Today, many businesses run lean.
In the more complex scenario, many business owners outsource change management projects to more fully understand the specific challenge and either resolve it or receive a road map for the company to marshal efforts to accomplish a given goal or objective.
Understanding “where you are today” (Present State) is especially foundational for external consultants to solve problems and move a client’s performance to “where you want to go,” a desired Future State. This understanding or discovery can happen really fast, but don’t cut it short. In almost every endeavor, how you prepare signals the quality of the outcome you seek.
You might decide to remodel your home, but carpenters, painters, and all contractors take measurements and prepare surfaces to be revitalized. It is the same with a wide variety of change management projects – be sure to fully understand first – before you make change happen.
Elevated performance will follow.