Organizational Change Is A Journey—Not A Destination
Change is constant. Other than that statement is an oxymoron, I’ve seen businesses and community organizations that appear to be locked into operating in a status quo. “We’ve always done it this way—why change?” My response is generally “To make things even better.”
Six years ago, I wrote a framework supporting businesses seeking organizational change. I revisited it recently and simplified it—my passion for perfection.
Whether it is a non-profit community, a large corporation, or a smaller entrepreneurial business, I posit that organizations that promote and even reward innovation—seeking changes in products, processes, practices, people, and project initiatives—will tend to outperform their competition. With only minor word changes, this framework applies to a wide range of construction project activity.
So here is how change is best accomplished. It is a straightforward 5-step process and expanded below.
- Define Your Actual State
- Envision Your Preferred State
- Create Your Roadmap
- Measure Your Progress
- Repeat … as it is a Journey!
Problems A Preliminary Listing of Obvious Areas of Need (GAPS)
Drivers Core Organizational Goals, Financial, ROI, Culture, Customers
Resources Dollars, Time, Talent, Organizational Strengths
Priorities A Preliminary Assessment of Urgency, Impact, and ROI
ACTION + Expanded Awareness
Assessment Focused Assessment (Internal and/or External – SWOT, Root Cause, GAP Analysis)
Identify minor problems and possible Easy/Quick solutions.
Identify a short list of Major Problems and possible Substantive/Long-lasting Solutions.
What is the ONE THING that—if resolved—most impacts the organization?
Plan Options Develop, Review, and Compare the Merit and Viability of Various Initiatives
Select Initiatives with Expanded Understanding of Drivers, Resources, and Priorities
Implement Empower a champion to lead each initiative
Champions are responsible for schedule, metrics, accountability
Measure and Review Progress Toward Planned Goals and Objectives
Celebrate All Achievement!
Start Over. Repeat.