STRICTLY FOLLOW all CDC recommendations and those of trusted public health officials.
ALWAYS start conversations asking how they and their family are doing. Always!
Listen and observe. Everyone is scared. Provide facts, clarity and steady leadership.
Create a robust, safety-driven and tactical-level “continuity” plan in this health and economic crisis.
Focus your tactical plan on business resources, processes, employee behaviors, and client needs.
Now more than ever before communicate clearly, providing extraordinary customer service.
Improve communication with technology. Some employees will need more help than others.
Mandate “stay at home” guidelines for employees that are ill. Financially support if you can.
Business owners must understand and abide by HR and legal obligations.
Business owners must insist all employees are constantly following CDC handwashing requirements and all social distancing guidelines in the office and at each project’s jobsite … as much as is possible. Can this be done differently?
Train employees to understand how to comply to new health safety requirements. Repeat. Reinforce. Verify.
Listen to client concerns. If uncertain, ask “I heard you want this done. Is that correct?” Set the higher standard.
Contractors must train jobsite Project Managers and Superintendents to INSIST—all crew members and subcontractors will be compliant with all employer and customer imposed health safety guidelines. Daily jobsite reminders are highly recommended.
Pay close attention to client concerns about jobsite crew behaviors. Be proactive. Ask if there are ANY concerns.