Processes and Framework
How We Deliver Value

Customer Building Playbook – A Project Flow Example

Sales and CXX Playbooks are highly-customized training tools
and reference guides, for current and future employees.

GAPWORX Playbooks provide common sales and service language. Shared processes – enable employees to more effectively interact with prospects, customers, and each other.

REAL WORLD Scenario-based Role Play Training creates employee buy-in. Verbal and problem-solving skills are practiced to build new sales and service capabilities. Applying a Train-the-Trainer format supports ongoing learning, progress, and achievement.

Sales and Customer Development Playbooks focus on understanding prospect needs, and presenting the best solutions for them.

Customer Experience/Expectation (CXX) Playbooks focus on retaining customers.